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17 May 2013

Sustainability Stories or Statistics?

LOTR or Data

 

How many times have you sat through a sustainability presentation that consists of graph after graph, table of data after table of data. And then at the end the presenter says "OK, what are we going to do?" and you rouse yourself from your day dream and think "about what?"

I've long promoted storytelling as a way of making sustainability more enthralling than an avalanche of evidence. Most people who use storytelling use a simple little personal story, but the best use the classic narrative ark of the quest. Somebody like us is suddenly thrown into a challenge and they must change to meet it - just like Frodo in Lord of The Rings, the everyman who is suddenly tasked with saving the world. The best example is the late Ray Anderson of Interface who talked of the 'spear in his chest' which made him set off on 'Mission Zero'. I once saw him tell this story in person, calmly and politely with no histrionics, and it was riveting.

Of course I have been a bit naughty and set up a false choice in the title of this post, but it's a mistake many people make. Stories and narratives wrap us up into sustainability, but the hard facts must be there to underpin the story - substance to match the style.

 

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15 May 2013

The New Mindset

wasted

 

 

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22 April 2013

8 Ways to Bring Creativity to Sustainability

Frame

Oh, look, it's Earth Day! And it was Earth Week just last week when I was bemoaning this rash of me-too, unoriginal thinking. Don't worry, I'm not going to rant about this again, but meeting the sustainability challenge is going to require more than the bog standard range of 'solutions' - awareness days, protests, posters, switch it off stickers, ISO14001 etc, etc.

To reduce the sheer bandwidth of information that floods our senses, we restrict our worldview to a certain frame and block out what doesn't fit in that frame. So us sustainability practitioners tend to see the world from a "Save the World!" point of view where "doing something, anything, for Earth Day" is more important than doing something effective.

The problem here is that the people whose attitudes and behaviour we need to change are looking at the world through a quite different frame. This is the whole point of my Green Jujitsu idea - that us practitioners need to take a look at the world through those other people's frame(s) and develop engagement techniques to suit.

Another problem with our mindset frames is that they restrict us creatively. We tend to focus on those things which are urgent, easy to understand, close to us physically and/or which we are familiar with. So how do we expand our frames to see breakthrough solutions?

Here are some guidelines I use:

1. Don't go down the mumbo-jumbo route. In my opinion much of the 'mindfulness' movement is inward looking whereas solutions are largely found outside our experience. And you'll put off cynics like me, so put away the crystals and the prayer wheels;

2. Don't be a doom-monger. If you want to get people creative, telling them the world is about to end will make many think "what's the point?" Get excited about sustainability and others will too!

3. Likewise, go easy on the green jargon. I try to introduce ideas such as the circular economy, product service systems and industrial symbiosis as work progresses rather than trying to get everyone up to speed before starting.

4. Read outside your discipline. If you look on my bookshelf, many of the books which have influenced me most are not 'green' books but those that tackle broader issues like change (Switch, Nudge), communications (Lend Me Your Ears, Visual Meetings) and management (Good to Great, In Search of Excellence, The Fifth Discipline). There are big themes in many of these books which apply to sustainability as much as any other aspect of life.

5. Draw. When I get people to plot out their business processes graphically, it always has some interesting results. It also gets the problem down on to one large sheet of paper which makes it more manageable.

6. Use the Toddler Test aka The 5 Whys to get to real reasons: We need this piece of kit. Why? To dry the materials. Why? Because we added water to make them flow. Why? To shift them from that side of the factory to this one. Why? Errr...

7. Ramp up the challenge. Even in my short workshops, I try to get each team to rotate around the issues under discussion and instead of starting from scratch on each one, challenge them to build on the ideas of the teams that have gone before. The good ideas often come in the last iteration when all the obvious ones have been identified.

8. Ditch Powerpoint. Presentations kill creativity. I recently did a Powerpoint-free workshop but two thirds of the way through had to cede the floor to a guest speaker who fired up the projector. You could feel the enthusiasm drain out of the room like air escaping from a punctured lilo.

I hope these 8 points give you plenty of food for thought - as I've said the need for creativity is just as strong amongst practitioners and facilitators as it is amongst our clients and colleagues. Keep trying stuff and keep what works for you.

 

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8 March 2013

A Better Poster Won't Do You No Good

This week is Climate Week - another of the plethora of weeks, days and hours dedicated to the planet - and it seems to have stimulated a spike in queries on forums for 'awareness' posters. And they've generated a slew of helpful replies pointing the way the 'the best' material.

Just one problem.

Generic awareness posters just don't work.

When was the last time you looked at a poster and decided there and then to change the way you live your life? If employee engagement was as simple as putting a poster up, we'd have saved the planet many years ago. I deliberately parodied the 'death by poster' approach in The Art of Green Jujitsu (above) for this very reason.

The requests for generic material, and the responses, show that too many sustainability practitioners are simply happy to follow the crowd. If there's one thing I have learnt over the years is that you have to put yourself in your colleagues' shoes (or in my case, my clients' employees' shoes) and build your engagement programme from that point of view.

They don't need a better poster. They need a better perspective.

 

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6 March 2013

Let's drop the mumbo-jumbo and get on with it!

treehugger

Here's something I read on Guardian Sustainable Business from Doug Tompkins, founder of North Face and Esprit:

"we should not rush into trying to solve problems before we have truly understood the deep dynamics of the system we are seeking to transform...

...what we need is idea work, which helps build the intellectual infrastructure necessary to make deep structural changes in the economic technologies that we use to operate our societies. For ultimately, there can be no hope of ending the eco-social crisis until people abandon the arrogance of humanism and adopt an eco-centric worldview."

This sort of thing drives me up the wall.

1. The climate does not care whether a kilo of carbon dioxide has been emitted while you've been listening to whale music or watching X Factor. It is a kilo of carbon that causes a certain amount of warming. We need to cut carbon, not achieve enlightenment. If we get more spiritually enlightened by doing so, then great, but let's put the horse in front of the cart.

2. "We should not rush" - err - the science tells us we should. Sitting in a yurt chanting or stroking our beards in the wilderness may be self-fulfilling, but it must not be confused for practical progress. Learn by doing, make mistakes, but get going.

3. But most importantly, trying to change our whole philosophy towards nature raises the barriers to participation. My philosophy (yeah, I know) of Green Jujitsu is to make 'green' desirable, easier than 'ungreen' and intuitive, not some mystical priesthood with byzantine initiation rituals and secret handshakes.

The people I know who are making a real difference are driven not by "an eco-centric worldview" so much as a famous brand slogan - "Just Do It!"

 

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1 March 2013

You Can't Change Culture - So Don't Bother Trying!

Here's the latest in my Green Business Confidential podcast series. It's called "You Can't Change Culture - So Don't Bother Trying". Make sure you listen to the end...

Audio MP3

Or, you can download it here and listen on your MP3 player:

GBC20 You Can't Change Culture - So Don't Bother Trying.

You can get the whole podcast series here or subscribe on iTunes.

 

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25 February 2013

The Art of Green Jujitsu: Pass Notes

The Art of Green Jujitsu animation has been going great guns - viewed by more than 750 people in just one week. I hinted last week that there was much more to the clip than may initially meet the eye, so here's my equivalent of Brodie's Notes:

1. Look and Feel

A lot of people have likened the animation to The Story of Stuff, but a stronger influence was Unilever's Value Chain animation with its subtle humour, simplistic figures and jaunty feel. Overall, I wanted to get the message across without beating people over the head, but by making them laugh instead - classic Green Jujitsu. This was brilliantly realised by the animator, Matt Shaw of Pixel House Media.

2. Opening Scenes

Our protagonist, whom I have since christened Barry Greene, is outside and not part of the team. He cannot understand why the busy team of brain-boxes would leave all their lights on when they leave the room and tries to change their behaviour with a 'switch it off' sticker. When this is ignored he gets piqued and makes a bigger sticker which gets ignored again - he gets quite angry. This, sadly, is all too common - sustainability people assuming their colleagues are stupid for 'not getting it' - a highly counterproductive mindset.

3. The Poster

As shouting louder with the stickers plainly isn't working, Barry goes for the guilt trip - "Save the Polar Bear". Then he realises his message will be competing for attention with dozens of other posters and their messages, and anyway, his colleagues run straight past him, ignoring him and knocking him over. He loses it completely - he has tried everything, but nothing has worked. This despair will be familiar to many of us, but again it is counterproductive.

4. The Epiphany

Things change for Barry when he bothers to look and see what the team are rushing to do. When he peeks into the room he sees they thrive in a group problem solving environment and realises this is his opportunity.* By aping this for "good green ideas", he gains the attention and buy in of the team - and a great list of ideas. This is the crux of Green Jujitsu - work with the prevailing culture, not against it.

*  The switching off of the metaphorical lightbulb is one of the few bits that I didn't script and it's the bit people laugh at most!

5. The Pay Off

As the last of the team leaves the room, she stops and switches off the light. This is meant to be a metaphor for buy-in rather than an end in itself (this is why Barry rolled up the list of ideas - he's inspired by the team to do more than just get the lights switched off now.)

The final message "Involve People To Make Your Green Communications Stick" was scripted by Matt. At first I thought it was too narrow for all that I was trying to say, but I couldn't think of a way of communicating all that in such a simple, zippy line. Eventually I decided that if viewers took away just Matt's conclusion then the whole exercise would be more than worthwhile. This is another Green Jujitsu principle - keep it simple.

So there it is - I tried to cram as much Green Jujitsu into that 1 minute 49 seconds as I could! If you want more try the Green Jujitsu webinar recording - or buy the book!

 

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18 February 2013

Green Jujitsu: The Movie!

I was mulling recently that communicating my Green Jujitsu approach to employee/stakeholder engagement was proving as difficult as many people find the engagement itself. So I took a Green Jujitsu principle - fun - and applied it to, you guessed it, Green Jujitsu and commissioned this brilliant little animation.

It focusses on 'involvement' as a technique for simplicity, but there are quite a few messages in there if you look for them.

Because engagement is proving such a challenge for business, I have set myself a goal of 100,000 sustainability practitioners to see the animation. So I need your help. Please share either this blog or the clip directly from YouTube. Thanks!

 

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13 February 2013

The Art of (Green) Seduction

Gustav Klimt The Kiss
Imagine you're on your own at a party when you're approached by a very good looking stranger who introduces themselves and then proceeds to bang on about their job for the next hour without ever asking about you, what you do or letting you get a word in edgeways. Chances are you'd make your excuses and leave.

Now imagine that stranger walked up and asked you about yourself, your interests and your job. They then found some common ground, listened to your point of view and cracked some self-deprecrating jokes. A few subtle compliments pepper the conversation that make you feel good about being yourself. Now if you were to make a fast getaway, it would probably be a matter of "my place or yours?"

So why do so many of us sustainability practitioners so keen on boring our fellow employees and other stakeholders about our interests, lecturing them on climate change science, the rate of deforestation in Borneo or the collapse of global fish stocks? People switch off. They check the clock. They check Twitter. Something, anything to get them away from the lengthy guilt trip they're being subjected to. Booor-ring!

Use the seduction approach.

Focus on them.

What are their interests?

What do they do well?

How could they help you solve sustainability problems within their field of expertise, be that electrical engineering or accountancy?

Play to their strengths, compliment them, involve them, make them feel important.

It's Valentine's Day tomorrow - make them feel loved!

 

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25 January 2013

Do you 'get' Green Jujitsu?

When I explain the concept of Green Jujitsu to people, their first response is all too often not "Oh! That's where we're going wrong!", but "Yeah, that's what we do already, but it still doesn't work!"

Inevitably when they go on to show me their environmental policy, employee engagement material, sustainability/CSR reports and so on, it is  drenched in clichéd 'green' imagery and jargon and bears little or no relation to the organisation, its activities, its marketplace or its culture.

That's 180° out. Wrong, wrong, wrong...

The idea of Green Jujitsu is to work with the prevailing culture in the organisation, not against it. So, unless you're trying to engage the employees of Greenpeace, you need to roll back on all the green clichés, language and hand-wringing. You've got to align the frame through which you present sustainability to the day-to-day experience of your employees:

  • If you're a creative business, frame sustainability in creative terms.
  • If you're an engineering business, frame sustainability in engineering terms.
  • If you're a R&D business, frame sustainability in terms of innovation opportunities.
  • If you're a hotel business, frame sustainability as part of the excellent service you are providing to guests.
  • If you're an architectural practice, frame sustainability as the epitome of good building design.
  • If you're a recycling business, frame sustainability as "that's what we're here for!"

You are NOT doing Green Jujitsu if:

  • Your material includes images of hands cupping a sapling or some other drippy nonsense.
  • You present sustainability as some sort of guilt trip for the industry (you're effectively insulting your employees for being in their jobs).
  • Your environmental policy could be applied to any other business simply by changing the name at the top.
  • You are trying to explain climate science to employees.
  • Your main delivery mechanism is voluntary environmental champions.
  • You don't have sustainability objectives embedded throughout your reporting structure.

It has struck me that I should develop a meta-concept - Green Jujitsu Jujitsu? - to use the same Jujitsu techniques to get Green Jujitsu better understood by practitioners!

For more, check out my ebook, Green Jujitsu, published by Do Sustainability.

 

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23 January 2013

The ONE thing you MUST do to secure commitment for sustainability

If you're like me, you're always bemused by all those snake-oil-selling blog posts which claim to have the ONE, single secret to health, wealth, happiness etc. And you usually have to read through pages and pages of build up guff until they give that 'secret' away. And when you read it, you go "huh."

But here's one cure all for commitment that's genuine. And I'll get straight to the point - no salesman's spiel.

If you want to get commitment for sustainability from anyone - employees, customers, suppliers, members of the public, board members, anyone, then you need this one magical ingredient:

Involvement.

Yep, it's that simple, get 'em involved. Get them to roll their sleeves up and take part. Challenge them to work out what sustainability means to their day job for themselves.

You will find cynicism and apathy fall away and people get enthused, get a deeper understanding of the issues and work out what it means to them. I've been making a good career out of 'secret' for the last few years, so believe me it works.

Case study: I ran a sustainability workshop for directors of a major UK company before Christmas - I still have the post-it covered templates on the floor behind me as I write this. When I rang my main contact the following week for some feedback and he said "You know that guy who was a bit stand-offish in the session? He's never been convinced about the whole sustainability agenda. Well, he rang me the day after the workshop and asked what he needed to do to move this forward in his section - I couldn't believe it!"

Trust me, this magic elixir works!

 

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9 January 2013

Sustainability - No Place for Wimps!

We are too nice.

Yes, us, people who are passionate about sustainability, in our spotless fleeces, our well scrubbed faces and neatly trimmed beards. All those good intentions, warm inclusiveness and incredible politeness.

But, frankly, do we have the cojones to do sustainability properly?

I get frustrated when I get involved in debates with fellow practitioners and they say things like "we don't want sustainability to be seen as a dictat from above..."

What?! Why on earth would you not want sustainability to be seen as a priority of senior management? There's almost a fear of rocking the boat when, for 99.99% of organisations, the boat needs some serious rocking.

So, are you prepared to face up to the following necessities:

  • Getting rid of managers who resist the sustainability programme?
  • Summarily dropping suppliers who are not doing sustainability properly as a clear message to the rest of the supply chain?
  • Killing off profitable product lines which are incompatible with sustainability targets?
  • Setting seriously ambitious stretch targets to jolt the organisation out of business as usual?
  • Holding people in positions of power to account for the sustainability performance of their empire?

These may be uncomfortable positions to take, but they are the things that set the leading organisations apart from the rest - and let's face it, they're standard behaviour for organisations trying to improve their economic performance, and is sustainability not just as important?

So, let's not kid ourselves, this is not a hold-hands-around-the-campfire love in. Sustainability is serious business.

 

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19 December 2012

Is it possible to change your company culture for sustainability?

"Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got."

So said the business guru to business gurus, the late Peter Drucker. When I saw this quote flash by on Twitter the other day, it hit me that this is the essence of my green jujitsu approach to culture behavioural change.

Green jujitsu evolved out of my realisation that the best way to engage employees of an engineering company was to frame the problem as an engineering one, in a manufacturing business as an production issue, with the creative industries as a design problem and so on. That is, working with the prevalent culture rather than trying to turn everybody into tree huggers.

There are exceptions of course. Ray Anderson changed the culture at Interface to make sustainability the company culture through determination, business nous and no little charm. Stuart Rose of Marks & Spencer was successful in creating Plan A and driving it through the organisation. So it is possible, but it is a high-risk/high-reward approach and requires a real crusader at the top willing to stake his/her reputation on it. And there aren't that many of them about, frankly.

For most organisations, Drucker's point is a good starting point - work with the existing culture, not against it.

Photo: The Drucker Institute, Claremont Graduate University

My new eBook, Green Jujitsu, is now available from Dõ Sustainability.

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3 December 2012

Movember, Memes and, er, Mployee Engagement

This weekend, the air resonated with the sound of a million electric razors signalling the end of another Movember and a million temporary moustaches. These were grown to raise awareness and cash for men's health issues such as prostrate and testicular cancer.

So why has the Movember meme been so successful? Here's five reasons I can think of:

1. It's fun - with moustaches having been out of fashion for some time, the campaign gives men an opportunity to indulge their inner Village People policeman/Burt Reynolds/Dutch porn star fantasy for a whole month;

2. Peer pressure - if half the men in a workplace suddenly sprout facial fungus in a good cause, there's a strong pull for the others to join in. "What's wrong, are you not man enough to grow one?";

3. Relevance - moustaches have long been associated with masculinity and the health issues concerned are men's issues;

4. Brilliant branding - check out the Movember website for a bit of tongue in cheek retro style;

5. Novelty - no-one has done anything like this before.

In comparison, most sustainability engagement programmes are, at best, like one of those multitudinous nude charity calendars - hackneyed, clichéd and unoriginal. They're produced with the best of intentions, but the world yawns.

If you want to get a sustainability meme running in your organisation, you could do worse than use Movember as a yardstick.

 

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30 November 2012

Getting the board on board for sustainability

Here's the latest in my Green Business Confidential podcast series. It's called "Getting the Board on Board for Sustainability" and it's about how to use my green jujitsu approach to culture change to engage at the boardroom level.

Audio MP3

Or, you can download it here and listen on your MP3 player:

GBC18 Getting the Board on Board for Sustainability.

You can get the whole podcast series here or subscribe on iTunes.

 

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28 November 2012

Culture Change Tips from the Sustainability Masterminds

Last Thursday I hosted a meeting of my Corporate Sustainability Mastermind Group. This is a small group of sustainability practitioners from leading organisations who get together in exclusive locations (this time the wonderful Lumley Castle - see pic) to bounce ideas off each other in a semi-structured way (I provide an outline structure and templates to stimulate debate, but ultimately I let the discussion go where it wants.) This time the broad theme was stakeholders and culture change and we ended up with just shy of 50 key learning points from the session.

The meetings are run under Chatham House rules, so generic learning points can be shared, but contributions are anonymous. Here is a selection:

  • Culture change takes time and requires high levels of energy and perseverance;
  • Reward effort as well as outcome to encourage innovation;
  • Take care not to penalise those who move first;
  • Awards are powerful stimulators, but should be aimed at pride rather than personal gain (eg the prize is a donation to charity);
  • Need to accept ambiguities of sustainability and leap into the dark – otherwise you’ll achieve nothing;
  • Target and eliminate perverse incentives eg one participant has restructured their company, fleet and hire car policies to incentivise efficient vehicles and minimise mileage;
  • Some NGOs are easier to work with than others – but those open to conversation can add significant value and avoid later misunderstandings/conflicts;
  • Over last 12-18 months, stakeholder interest has shifted from internal operations to the supply chain;
  • Procurement teams have huge influence over the organisations’ environmental footprint – small changes here can make massive differences;
  • Suppliers must be made to understand they will be de-listed if they don’t change, or they won't change;
  • Need to translate sustainability language into language relevant to the audience (often said, rarely done well);
  • Use communications professionals to produce communications, don’t rely on amateur DIY;
  • Case studies, testimonies and stories are powerful tools – people like hearing about ‘people like them’;
  • Emotion then facts – start off by grabbing attention, then back up with data (on demand if appropriate);
  • The ideal message is “sustainability for pensioners” the kind of communications that would interest people who know quite a bit, but can be selective about what they read - spice up messages with QI-style quirky facts “Did you know…”, “Carbon myths” etc.

One delegate said that they have been to many different sustainability events in many different formats, but the Mastermind Group is the one they get most value from by a long, long way. Oh, and that the lunch was fantastic, too!

 

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23 November 2012

Death by Poster

 

How many posters have you walked past in the last week?

When did you last see a poster that made you stop and think about an issue that had never crossed your mind before - and go on to change your habits?

So why do so many put so much faith in the power of posters to deliver behavioural change for sustainability?

 

Photo Copyright © 2005 mailer_diablo

 

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21 November 2012

Wipro tops Greenpeace's Electronics League

Greenpeace has released its 18th annual ranking of major electronics firms' environmental performance. Indian conglomerate Wipro has gone straight in at number one, beating the other big names hands down, largely, according to Greenpeace, down to their leadership in climate change and investment in renewable energy. Wipro had previously headed the 'Indian league' but had not been included in the international brands until this year.

I love this competitive approach to chivvying industries forwards. Certainly when Apple came bottom five years ago, it prodded Steve Jobs - not a man normally influenced by outside pressures - into pulling its green socks up, and you can see that it has moved up through the pack.


However when you look at the 2011 results, there hasn't been a huge amount of movement in those big brands in the last 12 months. I suspect that Greenpeace has deliberately introduced Wipro into the league to raise the bar, show the rest what is possible and shake things up a bit.

This is a crafty tactic and there are some lessons here for all sustainability change agents:

  • Competition works and is a powerful motivator - look what they're doing! why aren't we doing that? etc;
  • However, the fizz can go out of any programme if everyone decides they have 'done enough' and sits back;
  • You need to keep raising the bar to keep your programmes fizzing;
  • Injecting fresh elements into programmes can stop them stagnating.

Images © Greenpeace 2011, 2012

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16 November 2012

Sustainability as a team sport

One of the things I notice about my client employee engagement workshops is how teams stick together - typically any one table will be dominated by a team of colleagues, either completely, or with a couple of lone rangers hanging on. The conventional wisdom is that a facilitator or trainer should break up these cosy cabals to "get people out of their comfort zone."

I disagree. Uncomfortable people often shrink back into their shells and the new, artificial teams you create will take far too long to bond and become effective.

The basic principle of my Green Jujitsu approach to culture change is to play to strengths rather than trying to correct weaknesses. So, if you have strong teams, then use them, don't try to disrupt them for the sake of it.

There are a number of clear advantages to engaging at the team level:

  • The team can apply the principles you give them to their actual job role which makes the exercise relevant and immediate;
  • The debate between team members is much richer if they all understand the problem at hand;
  • The proposed solutions are much more likely to be practical and effective as a result;
  • The momentum of a team moving forward on a task can sweep any awkward b*****ds along with them, minimising the chance of disruptive grandstanding;
  • Behavioural change at a team level can lead to much more significant results than a sprinkling of behaviour change;
  • As a bonus, team building by a relevant task has been shown to be much more effective than any amount of trite "crossing crocodile-infested custard" style tasks.

So if your employees (or your clients') want to stick together in teams, welcome it, don't knock it.

My new eBook, Green Jujitsu, is now available from Dõ Sustainability.

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14 November 2012

Your Waste Problem is NOT In Your Skips

I spent another thoroughly enjoyable day yesterday delivering waste awareness sessions for the employees of one of our clients. We used my waste template to develop a simple model of the production process, identify waste streams and then apply ‘The Toddler Test’ - keep asking ‘Why?’ until you can't answer – to trace those waste streams back to source.

Here are some of the results (translated into generic terms and which you will hear in any manufacturer):

  • The quality of suppliers' components is impacting on our production process and leads to waste.
  • Our procurement people are making false economies – bulk buying supplies with short shelf lives which end up getting binned before they are used.
  • If we purchased components in the dimensions we need, it would save us money on purchasing, the cutting process and waste disposal.
  • Our process needs a redesign to take waste into consideration.
  • Our product designs need to take waste into consideration.

You will notice that all of these root causes are some distance (in organisational and, often, geographical terms) from those responsible for filling and emptying skips. We need to see the material in those skips as a symptom of a deeper problem, and not as the problem itself.

Which takes us back to the basic principle that everybody in an organisation - designers, production engineers, buyers etc - needs to understand the impact their job role has on sustainability.

 

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