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23 September 2011

Fear of a Green Planet

Despite the fact I've been working "in the environment" for over a decade, I still get surprised at how fearful people are of sustainable solutions.

To take an example, I subscribe to a mailing list of professional engineering consultants. A debate sprung up about wind power and intermittency - a valid and serious concern. I posted that we needed smart grids to balance supply and demand. The immediate response from one poster was that he'd never let an electricity company cut his house off from the grid. I had to quickly respond that no-one to my knowledge had ever considered this, but I was very surprised that an educated person would jump to the conclusion that this kind of intrusion would be the result.

There is a human tendency to fear change. And our media has a terrible tendency to play on those fears - witness the repeated exaggeration of the cost of Chris Huhne's energy reforms: free market "think tank" says £500 per house per year, regulator Ofgem says £90 - which figure do you think gets repeated again and again? Is it a surprise that people fear the worst?

I think this fear is simply a desire to stick with what we know. And while it is a good idea to keep promoting the positives of tackling, say, climate change - energy security, cleaner local air, cheaper bills (in time) - experience suggests that a significant chunk of the public will still find something to fear.

Instead I think we have to look at societal revolutions that have happened - for example the internet. No-one ever argued for the internet becoming so prevalent in our lives. It happened because people liked it. They liked having all that information at their fingertips, they liked being able to download books and music, they liked being able to keep in touch with their relatives around the world without the dreaded Xmas letter.

So how do we do this with sustainability? The internet is providing some - music, movies and books shifted by electrons rather than atoms - people like the convenience. Feed In Tariffs make householders want to install renewables to generate some cash - people like that. The congestion charge and differentiated road tax encourage people to buy low emission vehicles - people like the access and the lower costs.

It is solutions like these where we offer people options, which are not obligatory but desirable, that will tip the balance in the sustainability direction. People have to want to do it - if you bear that in mind then much more effective solutions will follow.

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Posted by Gareth Kane 4 responses

22 June 2011

The Death of the Eco-product?

Is the eco-product dead?

For years those of us in the green consumer niche have been conscientiously buying eco-products from Ecover, Bodyshop, Natural Collection etc etc - and feeling very self-righteous for doing so. Only problem is, we only represent 5-15% of consumers - the rest are either oblivious to green products or are actively suspicious of them, believing that they'll be expensive and won't work.

To achieve sustainability, we need every company to be a green company and every product to be a green product. There are two routes to this goal. The first is to try to persuade the 85-95% majority of consumers to 'see the light' and start buying green(er) products. Just one problem - go and stand in the middle of your high street or local megamarket, even in these economically straightened times, and watch how much and what people buy - how on earth are you going to change all their minds?

The second approach is to green mainstream products without asking the consumer's permission. Take Procter & Gamble, owners of the Ariel (UK) and Tide (US) brands. They launched a green range of household products in the 1990s but they didn't sell so they withdrew the products. Now P&G are re-engineering mainstream products to deliver on performance, price AND planet. Look at Ariel Excel Gel (aka Tide Coldwater) above - the packaging barely mentions the environment but check out that 15°C on the front - that makes it arguably much greener than the Ecover equivalent. Oh, and it was rated best clothes washing product ever by Which? magazine.

Or take Marks & Spencer who are producing mainstream products made of recycled PET like my umbrella (right). Again, I could have bought this without realising it was an 'eco-product' - it's just an M&S brolly and it does the job as well as any other.

This mainstreaming strategy is clearly the best way to get most people buying greener products. From the consumer's point of view it has a great additional benefit - it forces the producers of such products to deliver on price and performance too as they can't rely on the niche paying a premium price or tolerating mediocre performance. This banishes complacency, drives innovation and brings sustainable products to everyone - whether they want a 'green' product or not.

So, I would argue, the eco-product is dead, long live the eco-product!

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Posted by Gareth Kane 2 responses

15 November 2010

Are we ready for cloud living?

No, not living in the sky like that city at the end of The Empire Strikes Back where Harrison Ford gets immobilised in chocolate. Have you ever:

  • Rented a CD or DVD?
  • Borrowed a book from a Library?
  • Used a car club?
  • Watched a movie on demand?
  • Downloaded MP3s?
  • Shared garden tools with your neighbours?

If 'yes' then you've done a bit of "cloud living" according to this month's Wired magazine (article not available online). This is a snappy new term for a business strategy I've been promoting for years - product-service systems - delivering the service required by consumers without giving them ownership of a tangible product. This has significant environmental benefits - downloading an album on MP3 saves 40-80% of the carbon of buying a CD. The cloud analogy has been borrowed from 'cloud computing' - where all software and storage is on-line and your computer is simply a portal to the cloud (eg Google Docs). 'Cloud living' is a more attractive term than 'product-service system' and it also has the perspective of the consumer rather than the producer which propel it into the public arena.

Only one problem - if you google the term itself, it also means people who make money off the internet (selling ebooks etc) without any fixed base - allowing them to pursue the lifestyle they want (surfing, snow boarding and other cool things). Of course these are two are different sides (production/consumption) of the same coin, but as always it will take time to determine whether the consumption element of cloud living sticks.

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Posted by Gareth Kane no responses

1 September 2010

What Makes Me Mad...

... OK, lots of things make me mad, like the Daily Express, wheel bender cycle stands and and people putting 'off' milk back in the fridge, but what really gets me exasperated in the sustainability field is useless advice, mindlessly pumped out to the masses. Here's a classic I saw on Twitter the other day:

If you reduce the amount of bottled water you consume by 2 litres a day, you’ll save around 10kg of CO2 each year.

Right, let's take a closer look at this:

1. How many people consume more than two litres of bottled water a day? A quick Google shows that the average Brit consumes 34 litres of bottled water a year - less than 0.1 litres per day. The Italians seem to top the list with 200 litres per person per year, just over half a litre a day.

2. 10kg of carbon a year. Back on Google, I get a variety of estimates of the average UK citizen's carbon footprint and if I average those, it seems to come in around 10 tonnes per annum. Now I reckon it is much higher, because few of these footprint measures include overseas emissions 'embedded' in the products we import and consume, but let's go with 10 tonnes. I don't even have to get the calculator out to see that this saving is 0.1% of our annual carbon footprint.

3. If you combine the two factors together - if the average person in the UK cut out all their bottled water consumption, they would save 0.005% of their carbon footprint. Hardly worth typing the tip, was it?

So the advice is effectively "stop doing something you're not doing, and you'll make a negligible difference". Great.

Coincidentally, 0.1% is about the proportion of our carbon footprint taken up with that other eco-pantomime villain, the disposable plastic bag. These two things are drummed into us - bottled water bad, plastic bag bad - that one daren't be seen with either, even though they are relatively insignificant from a carbon point of view. I'm not immune to these memes myself - I recently found myself at a Green Festival choosing a bottle of flavoured water rather than plain water as I didn't want to be seen with the latter, even though the former is almost certainly more carbon intensive.

So why the big rant? Because we get limited chances to communicate the green message and it kills me when that bandwidth is filled with such utter rot. If you want to green your lifestyle, you need to insulate your house, adjust your diet and change your travel patterns. Fairly straightforward, but usually avoided in favour of pointless tips.

And similarly with business, you must deal with the big ticket issues. Measure your footprint - no matter how crudely - and identify the hotspots. For many products, these hotspots occur in materials extraction and production and energy required in the use phase. So get on with tackling these rather than worrying too much whether your paper invoices should be electronic or vice versa.

There. Said it. Feel better now.

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Posted by Gareth Kane 2 responses

27 January 2010

Making Green Look Normal...

I was quite harsh on John Grant's Green Marketing Manifesto when I reviewed it, but while I'm doing the zillionith edit to The Green Executive, I've been having a think about his main maxim:

"Green Marketing is about making green stuff seem normal, not about making normal stuff seem green"

The first part is really quite powerful and chimes with the need to aim green products at the mass market rather than the green niche to get any worthwhile impact from and environmental point of view. And the second part really skewers greenwash - that if you want to be green, you've really got to break from the norm, not put a green prism in front of what business does as a matter of course.

I like it. I like it a lot.

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Posted by Gareth Kane no responses

12 June 2008

The Dichotomy of the Green Consumer

I was at a climate change conference last week, where one of the few diamonds in the dross was a presentation by IPSOS MORI on their research into consumer attitudes on climate change and low carbon lifestyles. One pair of questions really summed up the dichotomy that we have to face in the green economy. The research hasn't been published yet and I didn't scribble the statistics down fast enough on the day, but here's the gist of it:

Q. "Would you buy a solar panel for your house, no matter what they cost?"
A. Yeah, sure!

Q. "Would you pay £5000 to get a solar panel put on your house?"
A. HOW MUCH???!!! (much swearing under breath)

I think this demonstrates that while green markets are expanding fast, for most is from a very small base. While the mainstream may think they are green, they're not going to queue outside the bank to get a loan to invest in the lifestyle. Only in markets where there is a clear benefit (or perceived benefit) to the consumer do green products out perform the traditional, eg A/A+ rated white goods (money saving and kudos - who wants a C rated anything?) and organic baby food (we don't like the thought of feeding crap to our kids).

So if you're working on a green product or service don't forget that quality and price will be just as important as green credentials.

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16 January 2008

DEFRA

DEFRA has released a weighty report breaking down the attitudes and behaviours of the UK public and proposing a framework of how to 'green' those attitudes and behaviours.

They propose 7 population segments (with my slightly less subtle interpretations of what they mean):

1. Positive Greens - 18 % of the population - will do as much as they can.

2. Waste Watchers - 12% - naturally dislike waste but not environmentally motivated.

3. Concerned Consumers 14% - would like to do more, but struggle with lifestyle choices.

4. Sideline supporters - 14% - concerned, but not acting.

5. Cautious Participants - 14% - will follow the crowd.

6. Stalled Starters - 10% - don't know much about the environment.

7. Honestly Disengaged - 18% - Jeremy Clarkson.

The report also sets 12 headline goals running from "install insulation" through to "eat food locally in season". It then plots which of these goals each segment is most likely to be persuaded to achieve and by what method. Interesting stuff, particularly those trying to change behaviour, although I'm sure there will be some debate over the segmentation.

Back in July I mentioned a GreenBiz report on US consumer attitudes. They found that 29% didn't care about the environment. If you count segments 6 and 7 above as not caring (deliberately or through ignorance) then you get 28%. Obviously this is an unscientific comparison - but surprisingly similar given the British perception of our cousins across the pond as uncaring when it comes to the planet.

Given this and the general blame thrown at China, maybe someone should do a study on green xenophobia...

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Posted by Gareth Kane one response

30 November 2007

"Ethical" consumer spending doubles to 5%

The Co-operative Bank is reporting that ethical* consumer spending in the UK has doubled to 5% of our total since 2002. Food in particular is one sector where consumers are choosing fairtrade, organic and sustainably sourced products, breaking through the 5% 'glass ceiling' to hit 7%. Energy efficient white goods continue to grow ever more popular, up 44%, aided by easy-to-understand energy ratings.

This clearly shows that the opportunities in green markets are real and fast growing. However it still bothers me how rubbish some 'green' products are. Normal people (ie outside the treehugger niche) will only buy green if they think they're getting reasonable quality/performance in particular and that they aren't being ripped off on price. It is that simple.

* "ethical" covers choices informed by human rights, social justice, environment or animal welfare

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12 September 2007

Anita Roddick: The Legacy

I assume that anybody reading this blog will already know that Body Shop founder Anita Roddick sadly died on Monday night at the age of 64.

I never met her personally, but I have spoken to several people who had worked for her at different times. "Force of Nature" seems to sum her up on many different levels - her unwavering commitment to the environment and trade justice, and her personality and business style. Rumours abound of multiple teams of Body Shop staff doing the same project because she had simply forgotten she had already asked someone to do it. She was also withering to anyone who dared question her or her business's integrity.

But none of this detracts from her colossal achievement - to put a 'green' business emporium on almost every high street across the Western world and beyond (2000 stores in 55 countries), mainstreaming environmental and ethical concerns into the life of the ordinary consumer. No one has done it since.

I believe her success is down to one of the key rules of running a green business - grasp the environmental agenda as an opportunity, but don't forget you are still running a business. She may have been chaotically disorganised but I am told she surrounded herself with people who really knew how to run a business. She then focussed her efforts on her strengths - particularly public relations. I heard an anecdote from one of her ex-employees that when she opened her first store in Brighton she would empty a bottle of essential oils over the pavement every morning to entice in passers-by. Not exactly eco-friendly, but very effective salesmanship.

She could never be accused of being afraid to make money - the press reported that events organisers at the Rio Earth Summit in 2002 were told an appearance by Mrs Roddick would cost them £30k plus 5 star hotel accommodation and a first class air fare. She saw no contradiction between such a lifestyle, being the figurehead of a global brand (which she then sold to L'Oreal), and joining anti-globalisation protests.

Love her or loath her, we've lost a true maverick genius in Anita Roddick - and green entrepreneurs could do worse than copy her wholesale.

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Posted by Gareth Kane no responses

27 July 2007

Green Consumers are 'Mushy', US study finds

I've just been reading an interesting piece on GreenBiz on a study of consumer attitudes in the US. The conclusions of the article are:

1. That green consumerism is still in a niche,

2. That attitudes are 'mushy' - ie that actions don't always follow attitudes.

I thought that the first conclusion was a bit harsh - the study found that only 29% of US consumers didn't care at all about the environmental impacts of their behaviour. Not bad, in my opinion.

But the mushiness is a real issue. The sales of A-rated energy efficient white goods may be booming, but the Energy Savings Trust estimates that sales of patio heaters are likely to double in the next year. Just after hearing this on the BBC, I got a call from a local radio station looking for my views. I usually try and give a balanced view on any environmental issue, but when it comes to patio heaters I have to be scathing. From a green point of view they are evil incarnate and I told them that straight. I suspect, like 4x4s, public opinion will start to turn against such heaters and trying to heat the atmosphere while you finish your bottle of rosé will become unfashionable again.

BTW, the best solution to living an outdoor lifestyle in a cool climate I have seen was in Copenhagen where pavement cafes provide you with a big fleecy blanket to wrap yourself in while you enjoy your Carlsberg. Fantastic.

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Posted by Gareth Kane one response

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