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20 December 2011

A Festive Fifteen For You

After an incredibly hectic November and early December - I interacted with some 750 individuals over this time - things are finally winding down here at Terra Infirma Towers. This is the last full day of operation until the New Year.

So, here's a little reflection of the fifteen most important things I've learnt/had reaffirmed over the last 12 months:

  • Despite "the current economic climate", the big players are doing more on sustainability, not less;
  • Partially as a result, sustainability is becoming an issue of life and death for small/medium size businesses;
  • Expecting a direct return on investment on your environmental programmes is like driving on a motorway in second gear;
  • You should be 'farming' rather than 'hunting' sustainability;
  • There is a big shift from worrying about outputs (emissions, pollutants) to inputs (materials energy);
  • Learn from the Feed In Tariff hoohah - beware subsidies;
  • The main barrier to sustainability is only 6 inches wide - the space between your ears;
  • Culture change is more important than shiny new technology
  • Chip & Dan Heath's "Switch" model of culture change works well for sustainability;
  • Participation is an effective method of engagement;
  • To ensure sustainable change you must hunt down and eliminate perverse incentives with extreme prejudice;
  • If you're going to appoint sustainability champions, make sure they have a well defined role, not just vague words like "ambassador";
  • Questions are the most powerful weapon in the sustainability practitioner's armoury;
  • Responsibility must be aligned with authority and vice versa;
  • Sustainability must be integrated into everything, by everybody, everytime.

 

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22 October 2010

The Human Aspect to Clean Tech

As I write this, I've just finished the first full day of the European Green Capitals conference in Stockholm. The session that stood out was from the three industrial sponsors - Siemens, IBM and Nordic energy company Fortum - talking about what business could bring to sustainable urbanism. As expected they all did quite a bit of PR, but the message that came out is that they are all increasingly focussing on the human factors side of the solutions they deliver. Up to 75% of potential carbon abatement relies on other organisations and the general public to change their behaviour. The low carbon technology bit is easy, went the message, but designing it to be used effectively is quite a different matter.

I believe that the techno-fix vs behavioural change argument is often a false one. The best technologies enable green behaviour, eg iTunes which saves up to 80% of the carbon of buying a CD and a lot of hassle. The tricky bit is finding lots more such synergistic solutions where the consumer wants to take the low carbon option.

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27 April 2009

Greener businesses doing better in the recession

According to Management Consultancy, AT Kearney, in 16 of the 18 industries they studied, companies committed to sustainability outperformed industry averages by 15% over the six months from May through November 2008.

I know I keep banging on about this, but sustainability is not some fuzzy luxury like having modern art in your foyer. It is good business sense - lower costs, marketplace differentiation, lower risks, motivated workforce, better PR etc, etc. If a read another story about an organisation cutting environmental programmes "for survival", I will scream!

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21 November 2008

Yesterday @ LCIE Manchester

At yesterday's Low Carbon Innovation Exchange in Manchester I facilitated two sessions on staff engagement. Both sessions went really well, although like last month's event in Harrogate, there was a reluctance to move up the ladder of participation towards actually empowering staff to take action. The closest that participants had come to this was the use of suggestion schemes.

Most people started with simple 'switch it off' schemes. Using surprise tactics is increasingly popular - chocolate mysteriously appearing overnight on the keyboards of switched off computers with no explanation has been tried and tested. An interesting variation is an unexplained green sticker on 'off' computers and a red one on 'on' computers - it would take staff a few days to work out what was going on.

Other successful tactics included educating people about savings at home, providing cycle purchase schemes and holding one-off green fun events.

The groups concluded that effective communication requires a mix of channels (intranet, e-mail, newsletters and posters had been used) and careful understanding of culture and language. One multinational reported that their overseas HQ, obviously not understanding the sarcastic nature of the phrase in English, wanted to call their sustainability engagement programme "In Your Dreams"... they were quickly educated why a new name was required in the UK.

Interestingly there was a lot of grumbling about getting senior management to engage and show leadership on sustainability - an MD launching a sustainability campaign then choosing a gas guzzling company car was one example of not walking the walk. We got into discussing guerilla tactics to get things moving - mainly focussing on economic benefits of energy saving actions, or using the popularity of green schemes amongst staff to embarrass the higher echelons of the organisation.

A great event - the participative powerpoint-free environment leads to maximum learning and minimum boredom. I'm already looking forward to next year.

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30 September 2008

Are we at a point where Sustainability = sustainability?

I'm not an economist, but here's my take on the current financial situation. The bank crashes are due to the bubble bursting in the 'sub prime' mortgage market - too much money lent to too many people who can't afford to pay it back - a clear Corporate Social Responsibility issue (that's real grown up CSR, not the paper thin small-local-donations type CSR). We are also afflicted by 'short selling' - betting on shares losing value has serious ethical implications too - gambling on horses losing is illegal in many countries for good reason. Other industries and the general public are struggling with high and rising oil prices (an environmental issue) - leading to a breakdown in consumer confidence which furthers the vicious circle.

Sustainability with a big 'S' is about economics, environment and ethics. In the past there has been a need to differentiate between this and the small 's' sustainability ie the medium term viability of an organisation. But now I believe the two have converged and Sustainability is not an option when it comes to sustainability. Proper CSR would have saved the banks, and energy efficiency and/or a distributed energy system would make the economy much less dependent on the price of oil.

Maybe now we will wake up and smell the (sustainably sourced) coffee.

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25 July 2007

Social Enterprise: business or charity?

A Social Enterprise is a business which puts its profits into social and/or environmental programmes. And according to recent government figures, the sector is booming - accounting for 5% of all businesses and contributing £8.4bn a year to the UK economy - almost 1% of annual GDP.

One of the problems with the Social Enterprise concept is that anybody thinks they can do it, assuming that the nearest public body (council, regional development agency, government department) owes them a living. These groups tend to be focussed "a bit too much on the social and not enough on the enterprise" and usually fade away grumbling into their beer, cursing "the man" for not giving them the backing they deserve.

Good Social Enterprises, on the other hand, act and feel like a business. Visit the furnishing provider/recycler FRC Group in Liverpool and you will be given a funky visitor's badge by a smart receptionist. The ethos is not just skin deep - the company has won awards for its employment practices and sustainability reporting. They do charge their clients a premium, but for a premium service that a commercial company would struggle to provide. Everything is professional - not a grumbling hippie in sight.

The same principle applies to a 'green business'. Green businesses are not charities - you need to compete on price and quality with mainstream businesses, but push your green credentials as a market differentiator. If you expect someone to throw money at you just because your product or service is eco-friendly, then you are in for a big shock. I've seen it happen many times and it always ends in tears. Be warned.

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