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22 April 2013

8 Ways to Bring Creativity to Sustainability

Frame

Oh, look, it's Earth Day! And it was Earth Week just last week when I was bemoaning this rash of me-too, unoriginal thinking. Don't worry, I'm not going to rant about this again, but meeting the sustainability challenge is going to require more than the bog standard range of 'solutions' - awareness days, protests, posters, switch it off stickers, ISO14001 etc, etc.

To reduce the sheer bandwidth of information that floods our senses, we restrict our worldview to a certain frame and block out what doesn't fit in that frame. So us sustainability practitioners tend to see the world from a "Save the World!" point of view where "doing something, anything, for Earth Day" is more important than doing something effective.

The problem here is that the people whose attitudes and behaviour we need to change are looking at the world through a quite different frame. This is the whole point of my Green Jujitsu idea - that us practitioners need to take a look at the world through those other people's frame(s) and develop engagement techniques to suit.

Another problem with our mindset frames is that they restrict us creatively. We tend to focus on those things which are urgent, easy to understand, close to us physically and/or which we are familiar with. So how do we expand our frames to see breakthrough solutions?

Here are some guidelines I use:

1. Don't go down the mumbo-jumbo route. In my opinion much of the 'mindfulness' movement is inward looking whereas solutions are largely found outside our experience. And you'll put off cynics like me, so put away the crystals and the prayer wheels;

2. Don't be a doom-monger. If you want to get people creative, telling them the world is about to end will make many think "what's the point?" Get excited about sustainability and others will too!

3. Likewise, go easy on the green jargon. I try to introduce ideas such as the circular economy, product service systems and industrial symbiosis as work progresses rather than trying to get everyone up to speed before starting.

4. Read outside your discipline. If you look on my bookshelf, many of the books which have influenced me most are not 'green' books but those that tackle broader issues like change (Switch, Nudge), communications (Lend Me Your Ears, Visual Meetings) and management (Good to Great, In Search of Excellence, The Fifth Discipline). There are big themes in many of these books which apply to sustainability as much as any other aspect of life.

5. Draw. When I get people to plot out their business processes graphically, it always has some interesting results. It also gets the problem down on to one large sheet of paper which makes it more manageable.

6. Use the Toddler Test aka The 5 Whys to get to real reasons: We need this piece of kit. Why? To dry the materials. Why? Because we added water to make them flow. Why? To shift them from that side of the factory to this one. Why? Errr...

7. Ramp up the challenge. Even in my short workshops, I try to get each team to rotate around the issues under discussion and instead of starting from scratch on each one, challenge them to build on the ideas of the teams that have gone before. The good ideas often come in the last iteration when all the obvious ones have been identified.

8. Ditch Powerpoint. Presentations kill creativity. I recently did a Powerpoint-free workshop but two thirds of the way through had to cede the floor to a guest speaker who fired up the projector. You could feel the enthusiasm drain out of the room like air escaping from a punctured lilo.

I hope these 8 points give you plenty of food for thought - as I've said the need for creativity is just as strong amongst practitioners and facilitators as it is amongst our clients and colleagues. Keep trying stuff and keep what works for you.

 

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14 December 2012

Pinning Down the Business Case for Sustainability

I spent yesterday running a sustainability strategy workshop for directors and senior managers of a FTSE100 company. They didn't disappoint - they challenged, they argued, they what-if'd, they demanded evidence and data - everything you would expect from the calibre of people running such a large, complex enterprise. They certainly made me work for my money.

I've learnt through experience to be quite flexible with the programme of my workshops, but despite having given a significant amount of additional time early on to debate the business case for sustainability, it was the subject we kept coming back to, still dominating the discussion during the wash-up at the end.

This doesn't surprise me as I don't think most organisations truly pin down the business case as it applies to them. Many of us can recite the list - compliance, reduced costs, recruitment and retention of employees, attracting and retaining customers, new business opportunities along with less obvious examples like resource security and asset value protection - but how do they relate? This is vitally important when you have to, say, decide when should you spend to save and when should you spend to invest in the brand?

Interestingly, those who invest in the brand often deliver cost savings, but those who require a return on investment rarely get the brand enhancement. When Sir Stuart Rose put £200m into Marks & Spencer's Plan A, he did it to protect the venerable chain store's reputation as the trusted brand on the British high street and didn't expect to see that money again. But Plan A has returned the investment and indeed made a profit. Conversely, every business worth its salt is trying to drive down energy, water and waste costs, but few if any of them will get the halo that Plan A gives M&S.

But the important thing is that Rose knew precisely what his business priority was - the brand. Pinning down the business case in that way gave him and the Plan A team the clarity and direction to develop and deliver a highly effective sustainability strategy. And that's why taking so much time in my workshop to explore the business case was essential to take the programme forward.

 

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11 December 2012

Green Academy 2013 Special Offer

2013 will be the third year of our Green Academy on-line training programme - our low-carbon, time-efficient, cost-effective way of boosting your personal performance as a sustainability practitioner. The syllabus is shown below.

On each session, you print off a workbook then log into our live on-line presentation (webinar). As we progress through the principles and exercises, you apply the concepts to your own organisation in the workbook so you end up with a highly practical action plan to implement. Everybody who registers gets a recording of the session, so it's not the end of the world if you miss one.

As last year we are offering a whopping great 33% off subscriptions taken out before the end of 2012:

Advanced series: 10 webinars just £220.00 + VAT

(click here to register for the advanced series by PayPal/credit card)

 

Introductory series: 4+1 webinars just £100 + VAT

(click here to pay for the introductory series by PayPal/credit card)

 

If you prefer to pay for either by BACS, please contact us.

That's 14 hours of stimulating interactive learning for much, much less than one of those bog-standard, death-by-powerpoint "conferences" you keep getting plagued about!

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9 December 2011

Green Academy Pages Go Live!

Regular readers will have seen posts on the blog here for our Green Academy series of environmental training webinars - dozens of people have taken part at one time or another in 2011 and the feedback has been fantastic. Well now we've completed a successful single cycle of the programme, we've launched new pages here on the website. You can peruse all the sessions and book into those you fancy.

If you haven't come across Green Academy yet, I explain how it works here:


And, wait, there's more!

To celebrate, we've decided to run a Christmas special deal. If you book over the festive period, we'll give you a whopping 33% off the Advanced Series (10 webinars, normal cost £330.00+VAT, deal £220.00+VAT - click here to get the discount) and the Introductory Series (4 webinars, normal cost £150+VAT, deal £100+VAT - click here to get the discount).

We have to receive payment by 6 Jan, so get your skates on!

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8 June 2011

My Lo-tech Approach to Staff Engagement

I am increasingly trying to eradicate Powerpoint from my stakeholder engagement sessions whether for employees or external people. Tomorrow I'm jetting off to deliver the first of many energy awareness sessions for a major manufacturer armed only with a flip chart, pens, Post-its and some A0 prints of the Terra Infirma Brainstorming Tool (above).

Why? Well my favoured approach to engaging employees is to get them involved in developing new solutions. The benefits of this approach are:

  • People feel they are being taken seriously;
  • Individuals find it hard to switch off in exercises - so you get more attention;
  • You get automatic buy-in as people get excited about their ideas;
  • You usually get some cracking new suggestions;
  • If those suggestions are implemented then they're more likely to be accepted by employees.

The problem with Powerpoint (or any other presentational form) is that people reflexively sit back in their chair and go into passive listening mode. It is very hard to get their brains warmed up again to start generating ideas - much better to challenge them from the start.

The A0 sheets are highly effective too. They are fresh and novel for most participants, a big group can crowd around them, they encourage a more kinaesthetic approach to the problem, and the big sheet takes a lot of filling with Post-its, encouraging more ideas. The brainstorming tool itself is a simple fishbone diagram designed to ensure that all four main bases are covered. The top of the diagram is about doing the right thing, the bottom about doing it right. The left of the diagram is about people, the right about kit. This gives us four bases: formal procedures, actual behaviour, choice of technology and the application/maintenance of that technology.

Paper - it's the future!


BTW: Check out our new white paper on Fostering Green Behaviour At Work.

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18 March 2011

What I've learnt in the last fortnight...

It's been a busy, busy couple of weeks here at Terra Infirma Towers and around the country as we've delivered four half day workshops as well as the usual round of desk work, workshop prep, tendering and responding to potential clients - I even just sat in the audience and listened at an event last night, a rare role for me these days.

As regular readers will know, I periodically feedback on what I have picked up during these sessions as there are always useful perspectives. So here are the key points:

  • Don’t get too fascinated by shiny technology – culture change is more important;
  • Participation reaps rewards - if it is done right;
  • Visual stimulus is very powerful - mind maps, realia (aka physical objects) and drawings trump Powerpoint for impact;
  • Celebrate each success, then strive for more - the job is never done;
  • Competitive advantage for green business is now sourced from "we have done x" rather than "we will do x";
  • The construction industry is the latest to start really tackling its supply chain - joining the public sector and big retailers;
  • The rise in the 'floor carbon price' is likely to revolutionise the energy market;
  • There is a lot of enthusiasm from all types of organisation for "rent a roof" deals on Solar PV;
  • The cutting edge companies have set the pace, now the pursuing pack is trying hard to catch up.

I also drove an electric vehicle on the public highway for the first time yesterday. I wasn't very good at it - I kept instinctively reaching for the clutch and hitting the brake instead - regenerative braking is not the most sympathetic system in the world, so my ride was a tad jerky. Anyone used to an automatic gearbox would handle it much better, but I've got some practising to do.

 

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15 December 2010

Environmental Policy Workshops

Gareth KaneThe environmental policy workshops that I was scheduled to deliver on Teesside on 30 November have been rescheduled for 1st Feb 2011. The event has been designed by Compete NorthEast to help businesses develop a set of policies covering quality, health & safety, equality/diversity and environment to equip them to bid for public and private sector tenders.

My workshop is split into three parts - why a business should go green, developing an environmental policy and developing a practical action plan (ie going beyond policy into action). If you want to see some of the things I took from the Newcastle sessions on 1 Dec click here.

Attending three of the four workshops costs just £45. To register, go to the Compete NorthEast website.

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3 December 2010

What I learnt this week...

I did four workshops this week, three on Wednesday to help businesses get ready for the green procurement aspects of tenders on behalf of Compete North East and one on Thursday to a third sector/not for profit audience. A further three procurement workshops on Teesside on Tuesday were cancelled due to the weather and will be rescheduled for January/February.

I love the interaction of workshops and I always pick up some nuggets - here's a summary:

  • Many buyers are now allocating up to 15% of their tender assessment scores to environment & sustainability issues;
  • Everybody is being impacted more and more by tender/customer requirements;
  • Many tenders are now asking you not only to tackle your performance, but that of your supply chain;
  • There is a shift in the responses to tenders from "we will..." to "we have...";
  • Third sector organisations are increasingly finding they have to up their game to compete - a surprising proportion of the attendees on Wednesday were from the third sector - we had a community stables and an addiction treatment charity amongst many others;
  • Surprisingly perhaps, as they are value-driven organisations, many third sector organisations are way behind the curve;
  • Smaller organisations are looking for very practical tips (I copied many of the organisations a copy of 101 Carbon-busting tips);
  • Generally cynicism and fatalism are being replaced by pragmatism and enthusiasm.

The feedback from both was very positive. Attendees left the policy workshops with a draft policy and a practical action plan looking happier than if I'd given them all a piece of Xmas cake. I'll let you know when the other policy workshops are rescheduled.

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12 November 2010

What I learnt on my travels...

I'm writing this post on the train down to Cambridge to finish off a manic three days which has taken in Harrogate, Southampton and next, my old college to talk to students.

Here are the learning points from the various sessions I ran or attended at the Low Carbon Best Practice Exchange at Harrogate:

• Participants did report a worrying relegation of sustainability in their organisations due to the financial situation (despite evidence that green makes you more recession proof than conventional rivals);

• Staff engagement remains a key concern of practitioners;

• Staff engagement should be fun, meaningful and consistent;

• Data collection is essential both to management and staff feedback;

• Communication needs to be tailored to suit the audience;

• Don't preach;

• Green marketing is about giving consumers what they want guilt-free (controversial?);

• Retailers are acting as gate-keepers of consumer demands;

• Once you start down the green path, you need to keep going strong to keep up with your improved reputation;

• The future shape of the UK's Carbon Reduction Commitment (CRC) is a mystery to all - yet the CRC is a massive driver for many organisations.

I wasn't participating as much in Southampton - but it was clear from the participants that they are really starting to get it. I gave two keynote speeches, one on the business case for sustainability (similar to the video clip on our YouTube channel) and one on Green Business Leadership (structured around this popular piece I wrote for Management Issues). The second was slightly marred by my throat starting to creak - I've been fighting the lurgy all week - but it went down very well.

Both days I met people who had read the Three Secrets of Green Business which was great - one person quoted something back at me that I had forgotten I had written!

Tonight's talk is about green careers and is basically the story of my own, comparing and contrasting with what I would do if I was starting now.

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4 November 2010

Whose carbon footprint are you part of?

My workshop, "Go Green, Win More Business!", at the Newcastle Winning Business conference went well yesterday with some really enthusiastic contributions from the participants. I'm constantly finding that more and more business people "get it" and the elicitation elements are rarely if ever met with baffled silence as they were a few years ago.

One of the points I kept reinforcing is "whose carbon footprint are you part of?" A few years ago, many organisations ignored the supply chain element of their carbon footprint, but this is now the exception rather than the rule.

If your customers, or indeed their customers, are in the public sector then they will have stiff carbon reduction targets to meet. Take, for example, one of my clients, the NHS. 60% of their footprint is in their supply chain. So they either have to get their suppliers to cut their carbon footprint, or find new suppliers.

If you supply to retail, or to customers who do, then Amazon, M&S, Tesco, Wal-Mart, IKEA and many other big sheds have aggressive supply chain sustainability programmes. You are part of their footprint and you'll be expected to shrink that footprint or take a hike. Lots of other big manufacturers and service providers have their own carbon reduction targets.

Traditionally we think of the business case for sustainability being about "what's in it for me?". Perhaps a more pertinent question to ask is "what's in it for our customers?"

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13 September 2010

Clipboards vs Flipcharts

Tomorrow I'm running a waste workshop for a small manufacturing company (you wouldn't know their name, but you'd know some of the brands they manufacture). The whole structure of the workshop is designed to embed the underlying principles into the thinking of the participants. In fact the reason for having a workshop rather than doing a "clipboard consulting" walkover review is to develop sustainable solutions owned by the company employees, not by me.

There is no Powerpoint (hurrah!) because I want them to come up with the answers rather than me preaching to them. So the technology comes down to the humble flipchart and pen. I will elicit the drivers for going green for them, because I want them to think about them rather than having to sell those drivers to them. We will be developing a model of their company and identifying where opportunities to make improvements lie.

This approach has three benefits:

  • We get to harness their brainpower, experience and knowledge to identify problems and solutions rather than just my expertise;
  • They own the solutions, making it far more likely they will be implemented effectively;
  • The enthusiasm generated by this approach can lead to further spontaneous solutions appearing in the future.

For these reasons, I'm increasingly finding that my consultancy, staff engagement and training projects are converging in an amorphous single beast. Training makes more sense if learning is applied to the organisation concerned and consultancy is much more likely to 'stick' if there is a capacity building/engagement element.

Whether or not you engage an outside provider to help you green your organisation, I thoroughly recommend going down the workshop approach. So put away those clipboards and get out those flipcharts!

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23 July 2010

A reflection on learning...

I love running training workshops and the two Secrets of Successful Green Business Workshops I've run for Business Link in the last two days were corkers. We got about 30 people mainly from office based businesses in the Newcastle session and 25 on Teesside from a much wider range of businesses (from independent consultants through a prison to major chemical companies), and it was good to see a smattering of familiar faces at both. They were half day sessions and I structured them around The Three Secrets of Green Business - understanding the business case, what does green mean, and how to integrate it into your business. Frankly I prefer running whole day sessions - I only add about 20% more content and spend much longer on exercises - but there was still enough time for plenty of interaction.

And interaction I got! In Newcastle we had a lengthy debate about the pros and cons of telecommuting. I was challenged on the lack of social opportunities, but I maintain that the increased time you get with family and neighbours from not commuting is at least as rewarding as socialising with colleagues - or it should be anyway. On Teesside we had a discussion about the pros and cons of incremental innovation and disruptive innovation - we got a little sidetracked into innovation on the printing press/internet level rather than radical alignment of products, processes and supply chains to sustainability (à la TQM) which was the point.

The big learning area for me was the half hour slot that Gareth Williams of Business In The Community (BITC) did on climate change adaptation. This is definitely the Cinderella of environmental issues, but it is crucially important. Even if we slashed carbon emissions today, there is enough warming locked into the system that we do need to prepare for the impacts. Gareth covered risks and business opportunities. Now, while I have worked with clients to identify potential markets in helping others reduce their risks, I hadn't fully grasped how many purchasers are now taking resilience to any form of business interruption seriously in their buying decisions. So if you have your servers in a basement in a flood prone area you might be at a business disadvantage to a rival who has taken the necessary steps to protect their business. Every day's school day in this game - that's why I love it so much.

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15 July 2010

Reminder... free training next week

If you want to experience half a day of me teaching you the fundamentals of green business, you have two opportunities next week, both in the North East if England. Click here for more.

The content of the sessions is roughly based on my first book, The Three Secrets of Green Business, with some added spice from the as yet unpublished sequel, The Green Executive.

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18 June 2010

Terra Infirma News Round Up

It has been a busy and eventful week here at Terra Infirma Towers. Here are some of the highlights:

1. We are able to offer two days FREE waste consultancy to one (and one only) small/medium sized business (height restrictions apply). If you want to know more, get in touch asap as we are contacting a number of likely candidates directly.

2. I'm doing two FREE workshops on 21/22 July on behalf of Business Link - more details next week.

3. Don't forget the FREE Virtual Working Summit 28 June - 9 July. My slot on virtual working and sustainability will be on 6 July.

4. I'm probably doing two on-line events in August on aspects of a low carbon business. More details when I have them, but there will probably be a small charge.

5. I've been offered a book contract by the award winning environmental specialists Earthscan for my second book, The Green Executive. I'm flat out editing and tweaking - I've got about 70,000 words, I just need to get them into the right order. I'm doing the last of the 18 interviews for the book on Monday. Estimated publication date: April 2011.

6. UK Environment Secretary Caroline Spelman singled the company out for praise in a newspaper article.

Phew! Have a good weekend - I will!

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31 May 2010

Events, my dear boy...

I'm presenting/chairing/facilitating at a few events in the coming weeks:

1. 8 June, Sustainability in the Process Industries, Newcastle University

2. 10 June, Low Carbon Best Practice Programme, Olympia, London

3. 28 June - 9 July, Virtual Working Conference, erm, Cyberspace

And I'm hoping to be able to announce a couple more in the coming days (contractual negotiations...).

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13 November 2009

Low Carbon Business Seminar - 3 December 2009

The Low Carbon Best Practice Exchange is running in Harrogate on 3rd December - a whole day of round table discussions and one-to-ones - a delightfully powerpoint free zone. I'm leading two sessions on staff engagement and environmental strategy and there are loads more. I know I've said it before - these are probably the best events of their type.

To book your place, visit the LCBPE website.

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16 October 2009

Business Opportunities in Climate Change Adaptation

I was running a CSR workshop with a major international engineering firm yesterday. Given the traditional engineers' reactive (and sometimes reactionary) approach to such 'soft issues' (I'm an engineer - I can say this!), their proactive, progressive attitude was a breath of fresh air. Interestingly enough, as well as the business opportunities we identified in climate change mitigation (cutting emissions), we discovered they were well placed to exploit opportunities in climate change adaptation - adapting to the inevitable changes that are already in the system.

Adaptation is going to become more and more important. If someone has cooling or refrigeration plant, it is going to have to work harder and become more expensive unless you can develop innovative new solutions. Resilience to rising sea levels, floods and extreme weather events will require new engineering solutions (or relocation). Heathcare services will have to adapt to new patterns in the spread of diseases. All these changes are business opportunities for someone.

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6 October 2009

Personal Journeys

I'm writing this on the train back to Newcastle, having left a rather unseasonally sticky London behind me. I'm smiling to myself at one of those fantastically tautological announcements only train companies can make:

"I'm afraid we can't serve hot drinks from the trolley tonight. This is due to a malfunction on the trolley."
Glad they pointed that last bit out, cause it might have been, er, well... There was another classic on the tube yesterday.
"I'd like to apologise for the slight delay to your journey. The reason for this is we haven't been given a signal to proceed."
Again I felt much better informed for knowing that the driver hadn't just forgotten how to drive the train...
...anyway, speaking of journeys, I've been doing quite a few sustainability and related workshops recently. The gist of the sessions is always the same:
"to do sustainability properly you have to integrate it into all your business processes"
It has been fascinating watching delegates struggle with the fact that they might actually have to do something. They oscillate back and forth between the extremes of "this is not my problem" and "I'm up for the challenge". This is a personal journey they have to make and I (and you) can only gently help them on their way.
Some of their pronouncements sound like the train announcers above:
"Personally I'm not interested in sustainability. Because it's not something I think about."
Barracking them or patronising them would just send them back into their happy state of ignorance. You've just got to help them along the path - as always, questions are more useful than arguments. And as Confucious (or Lao-tzu) is said to have said - the journey of 1000 miles begins with a single step, so don't rush'em.

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30 September 2009

I'm on the train...

...down to Watford to run a sustainability workshop for senior NHS staff.

I love the train - even going through as bland countryside as East Yorkshire. The early morning sun is casting warm light and long shadows across the fields and villages. And of course I can get on with writing this blog, continuing with the Green Executive and catching up on my e-mail action list using the convenient wi-fi internet access. And drink coffee. Who on earth would prefer to drive or fly?

Two people on the next row are discussing the difficulties of hitting their organisation's carbon targets. I'm not deliberately earwigging (perish the thought), but I've got a Pavlovian twitch anytime someone mentions 80% by 2050 in my proximity. From what fragments I've overhead so far I could make about half a dozen suggestions...

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15 June 2009

Feedback from the Low Carbon Innovation Exchange

As promised, some notes from last week's Low Carbon Innovation Network. Numbers were slightly depleted due to the Tube strike which brought central London to a standstill.

I facilitated two sessions:

1. Long-term Environmental Strategy

In this session we had a food wholesaler, a recycling company, an energy monitoring system company and 2 consultants (including myself). It was very clear that companies were getting started by identifying and exploiting 'quick wins', but were struggling to convert this momentum into a long term strategy.

The most interesting point from this was that the maximum time frame that participarts were working to a 2 year timeframe - so anything over this was regarded as "long-term". This was reflected in the tendency for the conversation to drift into operational issues rather than strategy.

2. Empowering Staff to Take Action

We had 3 council officers, 3 from industry and 3 consultants including myself and an organisational psychologist. The latter worried me a bit as I was an engineer talking about her area of expertise, but she agreed with the vast majority of what I put forward.

Many of the participants had done the basics - setting up committees, appointing green champions and running awareness events. We discussed ways of making this fun for people - quizzes, clothes swaps and green away days were some of the examples given.

When I asked whether anyone had witnessed a manager showing leadership in this area there was embarrassed silence until one of the consultants recounted a business she knew where the directors had built an ethical business from scratch, recruiting only people who would be committed to those values and behaving in a low carbon manner always.

No-one had really tried getting their staff to generate solutions (I distributed the Terra Infirma brainstorming tool to help those who wanted to try).

As always I really enjoyed the sessions and I'm always trying to stretch the people who come along out of their comfort zone. But I'm getting frustrated that while participants think they are really making progress, they're not really breaking through to making a real difference to the way they operate.

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